Protect yourself

Tax season scams: how to protect yourself

Every tax season, scammers pretend to be the IRS, promise fake refunds, or steal your refund. Here is how to spot them — and what to do if it happens to you.

1. Fake IRS calls, texts and emails

  • The IRS usually contacts you first by mail, not by phone, text, email or social media
  • The IRS never demands payment by gift card, wire transfer, cryptocurrency or a payment app, and never threatens to have you arrested on the phone
  • Don't click links in texts about a “refund waiting” or “account problem”
  • Not sure? Hang up and call us — we will tell you if a letter or call is real

2. “Ghost” preparers

A ghost preparer takes your money but won't sign your return. Watch for these signs:

  • They won't sign the return or put their PTIN on it
  • Their fee is a percentage of your refund
  • They want your refund deposited into their account
  • They ask you to sign a blank or unfinished return
  • They promise a bigger refund than others before seeing your papers

In New York, paid preparers must give you the Consumer Bill of Rights, post their fees, and sign your return. See your rights →

3. Fake credits on social media

Videos and posts push “secret” credits that most people don't qualify for — fuel tax credits, “self-employment tax credits”, sick-leave credits from the pandemic, or business credits for people without a business. Claiming them wrongly can lead to a frozen refund, a bill and penalties. Ask a real preparer first.

4. Tax identity theft

  • Someone files a return with your Social Security number to steal your refund
  • Protect yourself with an Identity Protection PIN from the IRS — a 6-digit number that only you and your preparer use: irs.gov/ippin
  • Never send your Social Security number, ID or tax forms by regular email, text or WhatsApp
  • Every personal and business return we prepare includes identity theft restoration through our audit protection membership

Where to report

Questions

Does the IRS call people?

The IRS usually starts with a letter in the mail. In some cases an IRS employee may call or visit after you have received letters — but they will never demand gift cards, wire transfers or crypto, or threaten arrest.

I got a text saying I have a refund waiting. Is it real?

Almost certainly not. The IRS does not send texts about refunds. Don't click the link; forward it to phishing@irs.gov and delete it.

Someone already filed a return in my name. What do I do?

Contact us right away. The IRS will usually send a letter; you may need to file an identity theft affidavit (Form 14039) and verify your identity. Every personal and business return we prepare includes identity theft restoration through our audit protection membership.

How do I know a preparer is legitimate?

They sign your return with their PTIN, give you a copy, post their fees, give you the New York Consumer Bill of Rights, and never base their fee on your refund.

Can you check a letter I received?

Yes. Bring it or upload it to our secure portal and we will tell you if it is real and what it means.

Questions? Talk to us — the first conversation is free

More guides: Seniors 65+ · Unfiled returns · What to bring

General information, not tax advice for your situation. Rules and limits apply.